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Have Questions?

FAQs

Get answers to frequently asked questions about V3 Home.

• V3 Home is a security solution for home IoTV3 Home is a security solution for home IoT devices. By connecting V3 Home to the router you use at home, V3 Home can monitor entire network traffic of all devices connected to the router. devices.
• Yes, we only collect metadata (small portion of packet) of the network traffic via encrypted 'secure channel'. We need those information fed into the AI engine to determine the malicious activity. However, any user sensitive data is trimmed and is not collected at all.
• V3 Home will work for you regardless of the region but make sure that you need to have a router to connect.
• 4

  Do I need V3 Home devices as many as IoT devices to protect?

  No, it doesn’t matter how many IoT devices you use but the router. If you are using 100 IoT devices connected to a single router, you need just one V3 Home device. However, if you use multiple routers at home, you need to setup V3 Home devices for each router.
• No, it doesn't have routing feature with it now. We have plan to add routing feature in the near future.
• 6

  Do I need to install an application on every device?

  There is no need to install additional application on your IoT devices to protect them and this is why V3 Home is needed. Even with V3 Home you still need antivirus software to protect your PC because the ability of these solutions are totally different. However you can't use antivirus software on the IoT devices like IP camera or smart refrigerator.
• Currently It doesn't but in the future, it may because the Key Features of V3 Home such as IP filtering based on the blacklist or archiving the security logs cost for the maintenance just like antivirus software.
• Your serial number is located on a label on the back of the product, under the LAN port.

Seek for professional and responsive Technical Support on the customer perspective

AhnLab's Technical Assistance Center provides various services such as guidelines and solutions to various inquiries and problems that customers may have while using our products. Please check the following prior to requesting consulting service or technical support to ensure fast and accurate troubleshooting procedures.

• Check Online Help or Administrator's Guide. Online Help and Administrator's Guide offer extensive and useful information about AhnLab products and services, which might help you solve your problem before you contact customer service.
• Please note that your program is a licensed and registered version. If you have not registered the product properly, you may not be provided with customer support for licensed product users only.
• Please be sure that your program and engine have been updated to the latest versions. Many program errors are solved by updating the program and engine to their latest versions. If the problem still remains unsolved, please contact our Technical Assistance Center.

Definition

RBH (Regional Business Hours)

Regional Business Hours (RBH) are the hours between 7:00 AM EST and 7:00 PM EST for the United States, 9:00 AM GMT and 5:30 PM GMT for the EMEA region (or 9:00 UTC and 17:30 UTC) and 9:00 AM KST and 06:00 PM KST for the APAC region, Monday through Friday excluding holidays.

RWH (Regional Weekend Hours)

Regional Weekend Hours (RWH) are the hours between 8:00 AM EST and 8:00 PM EST for the United States, 10:00 AM GMT and 5:00 PM GMT for the EMEA region (or 10:00 UTC and 17:00 UTC) and 10:00 AM KST and 5:00 PM KST for the APAC region, Saturday and Sunday.

ATAC (AhnLab Technical Assistance Center)

ATAC (AhnLab Technical Assistance Center) is web-based global portal system for technical support which is operated by AhnLab. ATAC provides partners who have access authority with Case-Open(Support Inquiries) of existing customers and technical documentation.

Service Level

• For more information about AhnLab Technical Support Program, please contact at global.support@ahnlab.com or leave your message on Contact Us.
• If you already have the account, please visit ATAC for exploring exciting experiences of our partners and customers who are using AhnLab products and services.

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Ahnlab Internet Security

• Webpage : https://atac.ahnlab.com
• Email : global.support@ahnlab.com
• Q&A for Open Source : opensource@ahnlab.com